DSV update concerning the effects of COVID-19 on operations and supply chains

An update on how the quickly evolving situation may affect our operations.

East Asia

Our 21 branches in China, Hong Kong and Macau, with the exception of Wuhan are open and operational. Situation in Wuhan and Hubei province is improving, we can reasonably expect a gradual resumption of DSV’s operations in Hubei as soon as this is permitted by the local authorities in the coming weeks. As factories have been gradually resuming production, the demand for shipping has seen a sharp increase recent weeks, especially air freight market where capacity is getting more and more scarce due to lockdowns and quarantine measures in many countries globally. The outlook for airfreight solutions in the coming period will see an upturn in medical related products exported from China, which we are accommodating on to our scheduled freighter programs and blocked space agreements with partner airlines to cover all regions involved. To mitigate the capacity shortage led by the flight cancellations, DSV has launched the Oriental Dixie service, a special charter service where space is 100% DSV controlled, to cater the need to export from Shanghai to the US and connecting to Mexico/Latam. Alternative solutions such as Sea-Air via Dubai and Singapore, as well as rail and trucking services provide customers with options with a faster transit than sea freight but lower cost than air. In Taiwan, DSV offices will be operating with balance staff in office starting from 23 March while our staff remains accessible on phone / email to ensure minimal disruptions to your supply chain. 

Southeast Asia

DSV offices in Manila, Philippines are adopting the work-from-home policy, and our staff in Singapore and Malaysia will adopt the same policy with rotations between office and home. These arrangements are in compliance with the instructions by local government to contain the situation of COVID-19. Transportation of Luzon, Philippines is severely impacted due to suspension of domestic flights, vessels and public transportation, while a number of international flights and vessels are as well being cancelled and reduced due to the ban of foreign travellers. Although airport, seaports, terminals and customs are reported to operate normally, only skeletal workforce is in place and please expect delays and backlogs due to serious trucking restrictions. Malaysia’s Movement Control Order (MCO) effective from 18 March put Cross Border Trucking between Thailand, Malaysia and Singapore to a complete halt, except for transportation of food supply.


Australia and New Zealand announced a ban on entry of all non-residents from 20 March to limit the spread of Coronavirus. Further flight cancellation can be expected while on restrictions are also imposed among Oceania ports. The Queensland Government stated that no vessel, from any country, can enter Queensland waters until at least 14 days has elapsed.

  • Brisbane: Vessels that have departed or transited through any port outside Australia or which has any crew or other person onboard that have travelled to or transited a country outside Australia after 15th March 2359 require a 14 day transit period as quarantine.
  • Sydney: Vessels departing a Mainland China or Iran port or vessels which have crew or other persons onboard that have travelled or transited Mainland China or Iran require 14 day transit period as quarantine.
  • Melbourne, Fremantle, Adelaide: Vessels departing a Mainland China port require 14 day transit period as quarantine.
  • New Zealand Auckland: No vessels may arrive if they have been in a very high-risk area or have crew or passengers who have been in a very high-risk area (currently identified as China, including Hong Kong and Taiwan, Iran, Italy, South Korea or Seattle in USA) in the previous 14 day period.

For urgent enquiries, please reach out to your account manager. Thank you.